RETURNS AND REFUNDS POLICY
30 DAY MONEY BACK GUARANTEE
If you have purchased an item within the last 30 days and are not happy with it then please e-mail firstname.lastname@example.org to receive details on how to make a return. You will then need to return the item, unused in its original packaging and in a resaleable condition quoting the returns number you have been given.
We are under no obligation to accept returns that do not meet the above criteria.
Once the item has been received and checked your refund will be processed. We will refund the purchase price of the item excluding any delivery charges paid, but not any delivery costs incurred by you in returning the goods to us. We would suggest that you use a tracked method of return.
Goods being returned are your responsibility and if lost or damaged in transit we cannot be held responsible.
Please note once we have issued your refund it can take the Banks up to 4 days to process the refund back into your account
DEFECTIVE OR DAMAGED GOODS
You need to inspect the purchased items immediately on delivery and notify us by e-mail at email@example.com within 7 working days if the items are damaged. If we are not informed then you will be deemed to have accepted the goods and we reserve the right to reject any claims for damage received after 7 days.
Where a claim of defect or damage is made the goods are to be returned to us or we may ask for photographic confirmation of the damage. Once the damage has been confirmed we will issue a full refund.
Where goods are damaged or defective and we ask you to return the goods we will supply you with a returns label or arrange for a courier to collect from you at our expense. We cannot be held responsible for return delivery costs if you choose to return the goods yourself.
We endeavour to process all refunds within 3 working days of your return being received
MADE TO ORDER ITEMS
The majority of furniture which we sell is made to order and consequently is non returnable, We state on the product listing whether the item is made to order to avoid any confusion.
Black By Design Ltd
c/o Etail Ltd