Refunds & Returns

RETURNS AND REFUNDS POLICY

We hope that you are happy with your order but if If you have purchased an item within the last 14 days and wish to return it then please e-mail customerservices@black-by-design.co.uk to receive details on how to make a return.

You will then need to return the item, unused in its original packaging, with the original inner packaging intact and in a resaleable condition at full price quoting the returns number you have been given within 14 days of us providing a returns number.

Please note that you are responsible for the cost of the return.

Orders cannot be cancelled once we have sent notification that the order has been despatched

Please note our 14 days return policy does not apply to made to order items and we list this on the appropriate product page

We are under no obligation to accept returns and we reserve the right to deduct a handling charge if the returned item does not meet the above criteria.

Please do not return your order outside of our 14 day return window without prior agreement as we will be unable to refund

Once the item has been received and checked your refund will be processed. We will refund the purchase price of the item excluding any delivery charges paid, but not any delivery costs incurred by you in returning the goods to us. We would suggest that you use a tracked method of return.

Goods being returned are your responsibility and if lost or damaged in transit we cannot be held responsible.

Please note that we cannot arrange collection of items you may wish to return.

Refunds will be processed within 14 days of your return to the same payment method you used

Once we have issued your refund it can take the Banks up to 4 working days to process the refund back into your account.

DEFECTIVE OR DAMAGED GOODS

You need to inspect the purchased items immediately on delivery and notify us by e-mail at customerservices@black-by-design.co.uk within 7 working days if the items are damaged. If we are not informed then you will be deemed to have accepted the goods and we reserve the right to reject any claims for damage received after 7 days.

Where a claim of defect or damage is made the goods are to be returned to us or we may ask for photographic confirmation of the damage. Once the damage has been confirmed we will issue a full refund.

Where goods are damaged or defective and we ask you to return the goods we will supply you with a returns label. We cannot be held responsible for return delivery costs if you choose to return the goods yourself.

We endeavour to process all refunds within 3 working days of your return being received.

MADE TO ORDER ITEMS

The majority of furniture which we sell is made to order and consequently is non returnable, We state on the product listing whether the item is made to order to avoid any confusion.

RETURNS ADDRESS

Black By Design Ltd

c/o Etail Ltd

Unit D

Bretfield Court

Dewsbury

WF12 9BG