From 14th November we are offering extended returns on purchases. Orders can now be returned until Friday 12th January 2018
RETURNS AND REFUNDS POLICY
By law you have 14 days to return your order for a full refund, however we go further than the legal minimum and offer a 30 day money back guarantee.
However we cannot accept returns which fall outside of the 30 day period (subject to Extended Terms over the Christmas period as above).
30 DAY MONEY BACK GUARANTEE
If you have purchased an item within the last 30 days and are not happy with it then please e-mail email@example.com to receive details on how to make a return. You will then need to return the item, unused in its original packaging and in a resaleable condition quoting the returns number you have been given.
We are under no obligation to accept returns that do not meet the above criteria.
Once the item has been received and checked your refund will be processed. We will refund the purchase price but not any delivery costs incurred by you in returning the goods to us. We would suggest that you use a tracked method of return.
Goods being returned are your responsibility and if lost or damaged in transit we cannot be held responsible.
DEFECTIVE OR DAMAGED GOODS
You need to inspect the purchased items immediately on delivery and notify us by e-mail at firstname.lastname@example.org within 7 working days if the items are damaged. If we are not informed then you will be deemed to have accepted the goods and we reserve the right to reject any claims for damage received after 7 days.
Where a claim of defect or damage is made the goods are to be returned to us or we may ask for photographic confirmation of the damage. Once the damage has been confirmed we will issue a full refund.
Where goods are damaged or defective and we ask you to return the goods we will supply you with a returns label or arrange for a courier to collect from you at our expense. We cannot be held responsible for return delivery costs if you choose to return the goods yourself.
Black By Design Ltd
Top House Farm
Stoke On Trent