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30 Day Returns
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Refunds & Returns

RETURNS AND REFUNDS POLICY

By law you have 14 days to return your order for a full refund, however we go further than the legal minimum and offer a 30 day money back guarantee.

However we cannot accept returns which fall outside of the 30 day period.

30 DAY MONEY BACK GUARANTEE

If you have purchased an item within the last 30 days and are not happy with it then please e-mail customerservices@black-by-design.co.uk to receive details on how to make a return. You will then need to return the item, unused in its original packaging and in a resaleable condition quoting the returns number you have been given.

We are under no obligation to accept returns that do not meet the above criteria.

Once the item has been received and checked your refund will be processed. We will refund the purchase price but not any delivery costs incurred by you in returning the goods to us. We would suggest that you use a tracked method of return.

Goods being returned are your responsibility and if lost or damaged in transit we cannot be held responsible.

DEFECTIVE OR DAMAGED GOODS

You need to inspect the purchased items immediately on delivery and notify us by e-mail at customerservices@black-by-design.co.uk within 7 working days if the items are damaged. If we are not informed then you will be deemed to have accepted the goods and we reserve the right to reject any claims for damage received after 7 days.

Where a claim of defect or damage is made the goods are to be returned to us or we may ask for photographic confirmation of the damage. Once the damage has been confirmed we will issue a full refund.

Where goods are damaged or defective and we ask you to return the goods we will supply you with a returns label or arrange for a courier to collect from you at our expense. We cannot be held responsible for return delivery costs if you choose to return the goods yourself.

RETURNS ADDRESS

Black By Design Ltd

Top House Farm

Dodsleigh

Leigh

Stoke On Trent 

ST10 4QA


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