We offer FREE UK (Mainland) on all orders of £50 and above
For all other orders our delivery charge is £3.95
We also offer a premium delivery service with either DPD or UPS at a cost of £5.95 to mainland UK excluding the Scottish Highlands and islands
You will see an estimated delivery date on the delivery page before completeing your purchase
PLEASE NOTE WE ARE NOT CURRENTLY DELIVERING TO NORTHERN IRELAND OR EUROPEAN COUNTRIES
Our European delivery destinations are listed below along with the delivery cost. An estimated delivery date is quoted on the basket.
Please note our estimated delivery may be extended by up to 7 days because of delays in border controls
All of our European deliveries are despatched via UPS and are fully tracked.
The price you pay on the basket is the final price you will not be charged any further charges by the courier
Belgium, France, Germany, Luxembourg, Monaco, Netherlands, Northern Ireland, Republic of Ireland
Austria, Czech Republic, Denmark, Finland, Greece, Italy, Poland, Portugal, Spain, Sweden
Bulgaria, Croatia, Estonia, Hungary, Latvia, Lithuania, Slovakia, Slovenia
The cost of international delivery will be shown on the basket before you place your order. Simply change the delivery country on the basket and you will see the cost of delivery.
If your country is not shown on the list then please contact us and we will gladly provide you with a delivery cost.
For orders outside of the EU your order will be processed exclusive of 20% UK Vat, however local import duties may be payable which you will be responsible for
We aim to ship all International orders within 24 hours by courier so a signature will be required. Before you pay for your order you will see an estimated delivery date on the screen.
Please note that we do not ship electrical items and on occasions there may unfortunately be items which our courier will not take. If that is the case we will immediately advise and refund you.
RETURNS AND REFUNDS POLICY
30 DAY MONEY BACK GUARANTEE
If you have purchased an item within the last 30 days and are not happy with it then please e-mail email@example.com to receive details on how to make a return. You will then need to return the item, unused in its original packaging and in a resaleable condition quoting the returns number you have been given.
We are under no obligation to accept returns that do not meet the above criteria.
Once the item has been received and checked your refund will be processed. We will refund the purchase price of the item excluding any delivery charges paid, but not any delivery costs incurred by you in returning the goods to us. We would suggest that you use a tracked method of return.
Goods being returned are your responsibility and if lost or damaged in transit we cannot be held responsible.
Please note once we have issued your refund it can take the Banks up to 4 days to process the refund back into your account
DEFECTIVE OR DAMAGED GOODS
You need to inspect the purchased items immediately on delivery and notify us by e-mail at firstname.lastname@example.org within 7 working days if the items are damaged. If we are not informed then you will be deemed to have accepted the goods and we reserve the right to reject any claims for damage received after 7 days.
Where a claim of defect or damage is made the goods are to be returned to us or we may ask for photographic confirmation of the damage. Once the damage has been confirmed we will issue a full refund.
Where goods are damaged or defective and we ask you to return the goods we will supply you with a returns label or arrange for a courier to collect from you at our expense. We cannot be held responsible for return delivery costs if you choose to return the goods yourself.
We endeavour to process all refunds within 3 working days of your return being received
MADE TO ORDER ITEMS
The majority of furniture which we sell is made to order and consequently is non returnable, We state on the product listing whether the item is made to order to avoid any confusion.
Black By Design Ltd
c/o Etail Ltd